Purpose of KYC
KYC is used to confirm that an account belongs to a real person, that the user meets legal age requirements, and that activity on the account is legitimate. These checks also reduce risks linked to stolen payment methods, chargebacks, and identity misuse.
KYC supports broader compliance duties, including anti-money laundering controls and monitoring for unusual patterns that may require review. Verification is part of normal account security and does not automatically indicate a problem.
When Verification Is Required
Verification may be requested at registration, during deposits or withdrawals, or when certain thresholds or risk triggers are met. It can also be required if account details change or if activity appears inconsistent with typical use.
Common triggers include:
- Requesting a withdrawal
- Using a new payment method or changing key profile details
- Multiple failed login attempts or suspected account takeover
- Unusual transaction patterns or matched risk indicators
What We May Ask For
We only request documents that are relevant to the checks being performed, and we may accept different document types depending on your location and circumstances.
Examples of acceptable documents may include:
- Proof of identity (passport, driving licence, national ID card)
- Proof of address (recent utility bill, bank statement, official letter)
- Proof of payment method ownership (masked card photo, e-wallet evidence)
- Selfie or liveness check where identity confirmation is needed
In some cases, additional information may be requested to clarify account activity, confirm funding sources, or complete enhanced due diligence. All documents must be valid, clear, and match your account details.
How Verification Works
Requests are normally shown in your account area or provided through the Website’s support flow. You should submit clear images, avoid covering important fields, and ensure names, dates, and document numbers are readable. If something is missing or unclear, you may be asked to resubmit.
Source of Funds and Enhanced Checks
Where required by regulation or risk controls, we may ask for source of funds or source of wealth information. This helps confirm that account activity is consistent with lawful income and typical spending patterns.
Enhanced checks may apply in situations such as higher-value withdrawals, repeated large deposits, or where screening identifies factors that require additional review. We may also carry out sanctions and politically exposed person screening as part of compliance.
Data Handling and Retention
Verification data is handled as confidential and used only for security, fraud prevention, and compliance purposes. Information may be shared with verification providers or authorities where legally required. Records may be retained for a period required by applicable laws and then securely deleted where appropriate.
If You Cannot Complete KYC
If you do not provide requested information, access to some services may be restricted. This can include limits on withdrawals, deposits, or full account functionality until checks are completed.
If verification cannot be completed within a reasonable timeframe, the account may be suspended or closed in line with the Website’s Terms. Where permitted, remaining balances are processed according to applicable rules and any required compliance checks.